Director Digital Service and Customer Experience

19 years of IT experience in Technology Leadership including extensive expertise in Database Products, BI & Analytics, Technology Consulting, Pre-Sales, Product Development, Solution Architecture & Service Delivery. • Data Engineering / Management on big-data framework for Analytics. • Transition & Transformations for BI & Analytics Projects. • IT Process and Procedure Design & Implementation. • Product development for robotics projects • Automation & Digitalization on Big-data Eco systems • Design industry specific, Data Lake /Data Warehouse Solutions. • Handling large offshore delivery centers including multiple accounts. • Planning and managing resources, budgets, timescales and risks.